Privacy Policy

Last updated: 26 September 2026

This Privacy Policy explains how NestTech Support ("we", "us", "our") collects, uses and protects your personal data when you visit nesttechsupport.com (the "Site") or contact us for IT support services. We are committed to handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

NestTech Support is the data controller responsible for your personal data.

• Address: 124 City Road, London, EC1V 2NX, United Kingdom
• Email: hello@nesttechsupport.co.uk
• Phone: 0203 488 1396

2. What personal data we collect

We collect the following categories of personal data:

• Contact form submissions: full name, email address, service type requested, general location (e.g. borough or postcode area), and any details you enter describing your issue.
• Communications: information you provide when you call, email or otherwise contact us directly.
• Usage data: if you consent to analytics cookies, we collect data such as your approximate location (derived from IP address), device and browser type, pages viewed, time spent on the Site, and the site that referred you here, via Google Analytics.

3. How we use your personal data

• To respond to enquiries and provide quotes for IT support services.
• To deliver, manage and follow up on the IT support services you request.
• To understand how visitors use the Site and improve its content and performance (only where you have consented to analytics cookies).
• To comply with our legal and regulatory obligations.

4. Legal basis for processing

• Contract / pre-contract steps: processing your enquiry and delivering requested services.
• Legitimate interests: responding to messages sent through our contact form and keeping basic business records.
• Consent: use of Google Analytics cookies, which you can accept or decline via the cookie banner. See our Cookie Policy.

5. Cookies

Our Site uses cookies and similar technologies. Full details of what we use and why are set out in our Cookie Policy. You can accept or reject non-essential cookies at any time using the "Manage Cookies" link in the site footer.

6. Sharing your data

We do not sell your personal data. We share data with the following third-party service providers, who process it on our behalf:

• Netlify, Inc. — hosts the Site and processes contact form submissions.
• Google LLC — provides Google Analytics (only if you consent to analytics cookies) and Google Fonts, which are loaded directly from Google's servers to display the Site's typography.

7. International data transfers

Netlify and Google may process data on servers located outside the UK, including in the United States. Where this occurs, appropriate safeguards are used, such as Standard Contractual Clauses or equivalent mechanisms recognised under UK data protection law.

8. Data retention

We retain contact form and enquiry data for as long as necessary to respond to you and provide any requested services, and for a reasonable period afterwards for our business records, typically no longer than 24 months, unless a longer period is required by law. Analytics data is retained according to Google Analytics' standard retention settings.

9. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request erasure of your data.
• Restrict or object to our processing of your data.
• Request a copy of your data in a portable format.
• Withdraw consent at any time where processing is based on consent, such as analytics cookies.

To exercise any of these rights, contact us at hello@nesttechsupport.co.uk. If you are unhappy with how we handle your data, you also have the right to complain to the UK Information Commissioner's Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, telephone 0303 123 1113, or via ico.org.uk.

10. Children's privacy

This Site is not directed at children, and we do not knowingly collect personal data from anyone under 16.

11. Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or misuse.

12. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Contact us

If you have any questions about this Privacy Policy, please contact us at hello@nesttechsupport.co.uk or 0203 488 1396.